ShoreTel IP 230 Manual: A Comprehensive Guide
This comprehensive guide details the ShoreTel IP 230 phone system, covering physical features, call handling, voicemail, and integration with Mitel and ShoreTel Enterprise Contact Center.
The ShoreTel IP 230 is a robust and reliable IP phone designed for businesses seeking a unified communications solution. It’s a key component within the broader ShoreTel/Mitel ecosystem, offering a user-friendly interface and a comprehensive feature set. This phone caters to a range of users, from standard office employees to those requiring advanced call handling capabilities.
This manual provides a detailed overview of the IP 230, covering everything from its physical components and initial setup to advanced features like call transfer, conference calling, and voicemail management. It’s designed to be a resource for both new users and experienced ShoreTel administrators. The IP 230 seamlessly integrates with ShoreTel Enterprise Contact Center, leveraging the IP Multimedia Subsystem (IMS) protocol for enhanced functionality.
Compatibility is a key aspect, with the IP 230 working effectively with systems like MiVoice Connect Release 20.0 SP1. Quick guides and user manuals are readily available to assist with deployment and troubleshooting, ensuring a smooth transition to a modern VoIP system.
Physical Features and Components
The ShoreTel IP 230 boasts a sleek, ergonomic design optimized for office environments. Key physical features include a high-resolution display screen providing clear call information and menu navigation. The phone incorporates a standard handset, along with programmable line/feature keys for quick access to frequently used functions. A dedicated headset port allows for hands-free communication, enhancing productivity.
Connectivity options include multiple Ethernet ports for network access and Power over Ethernet (PoE) support, simplifying installation. The base of the phone features adjustable feet for optimal viewing angles and stability on various desk surfaces. Internally, the IP 230 utilizes a robust chipset ensuring reliable performance and voice quality.

The phone’s construction prioritizes durability, using high-quality materials to withstand daily use. Detailed schematics and component lists are available in the comprehensive user guide, aiding in maintenance and troubleshooting. Bluetooth connectivity, if equipped, adds further versatility for wireless headset integration.

Initial Setup and Configuration
Initial setup of the ShoreTel IP 230 typically involves connecting the phone to a powered Ethernet port on your network. The phone will automatically attempt to obtain an IP address via DHCP. Ensure your network is configured to provide appropriate DHCP settings for the phone to function correctly. Following network connectivity, the phone will initiate contact with the ShoreTel system.
Configuration is primarily managed through the ShoreTel system administrator interface. The administrator will assign an extension number, configure user settings, and define call routing rules. The phone may prompt for initial user information, such as name and password, during the first boot sequence.
Proper configuration requires understanding network addressing, VLANs (if utilized), and Quality of Service (QoS) settings to prioritize voice traffic; Refer to the ShoreTel system documentation for detailed instructions on provisioning the IP 230. Successful setup is indicated by the phone displaying its extension number and being registered with the ShoreTel system.
Understanding the Phone Display
The ShoreTel IP 230 features a graphical display providing crucial information at a glance. The main screen typically shows the date, time, and the user’s extension number. During an active call, the display shows the caller/callee ID, call duration, and available call handling options like transfer, hold, and conference.
Softkeys surrounding the display dynamically change based on the current phone state. These softkeys provide quick access to frequently used functions. Icons indicate voicemail status (new messages, old messages), headset connection, and Bluetooth connectivity (if applicable). A menu icon allows access to the phone’s settings and features.
Understanding the various icons and softkey labels is essential for efficient phone operation. The display also provides visual cues for incoming calls, such as flashing lights or distinct ringtones. Refer to the phone’s user guide for a complete explanation of all display elements and their corresponding functions.
Navigating the User Interface
The ShoreTel IP 230’s user interface is primarily navigated using the directional pad and the ‘Select’ button located beneath the display. Pressing the directional keys (up, down, left, right) allows you to highlight different options within menus and lists. The ‘Select’ button confirms your selection.

Accessing the main menu is typically done by pressing a dedicated ‘Menu’ or ‘Options’ softkey. Within the menu, you can adjust settings related to call forwarding, voicemail, speed dials, and other phone features. The interface utilizes a hierarchical structure, meaning you may need to navigate through multiple sub-menus to find specific settings.
Softkeys dynamically change to reflect the current context, providing quick access to relevant functions. The ‘Exit’ or ‘Back’ key allows you to return to the previous menu level. Familiarizing yourself with the directional pad and softkey functionality is key to efficiently managing your ShoreTel IP 230;
Making Calls
To initiate a call on the ShoreTel IP 230, simply lift the handset or press the speakerphone button; You can then dial the desired phone number using the numeric keypad. The display will show the dialed number as you enter it. For internal calls, you may only need to dial the extension number.

Speed dial functionality allows for quick access to frequently called numbers. These are typically programmed by an administrator. To use a speed dial, press the ‘Speed Dial’ softkey followed by the assigned speed dial number. The phone will automatically dial the corresponding number.
Recent calls are stored in a call history log, accessible via a dedicated softkey or menu option. You can redial a number from the call history by selecting it and pressing the ‘Select’ button. The system supports various dialing modes, including direct dialing and line-restricted dialing, depending on your configuration.
Answering Incoming Calls
When an incoming call arrives on your ShoreTel IP 230, the phone will ring, and the display will illuminate with caller ID information if available. To answer the call, simply lift the handset or press the speakerphone button. The call will then connect, and you can begin your conversation.
You can also answer the call using a headset if one is connected to the headset port. The phone supports automatic answer functionality, which can be configured by an administrator to automatically answer calls after a specified number of rings. This is useful in certain call center environments.
If you wish to ignore the incoming call, press the ‘Ignore’ or ‘Reject’ softkey. The call will then be directed to voicemail or another designated destination, based on your system settings. Visual indicators on the phone will alert you to missed calls, which can be accessed through the call history.
Call Handling Features
The ShoreTel IP 230 offers a robust set of call handling features designed to enhance productivity and communication. These include essential functions like Call Transfer, allowing you to seamlessly redirect calls to colleagues or departments. Call Hold & Retrieve enables you to temporarily pause a call and resume it later, ensuring no interruption in conversations.

Furthermore, the phone supports Conference Calling, facilitating multi-party discussions. You can easily add participants to an existing call, creating a virtual meeting space. Softkeys on the phone provide quick access to these features during an active call. The system also integrates with ShoreTel Enterprise Contact Center, providing advanced call routing and management capabilities.
Users can customize these features through the phone’s user interface or via administrator settings. These features are designed to streamline workflows and improve overall communication efficiency within the organization.
Call Transfer
Call Transfer on the ShoreTel IP 230 allows you to seamlessly connect an active call to another extension or phone number. There are two primary transfer methods: Warm Transfer and Blind Transfer. With a Warm Transfer, you speak with the intended recipient before completing the transfer, ensuring they are available and aware of the caller’s context.

To initiate a Warm Transfer, place the call on hold, dial the extension or number of the recipient, and then, once connected, explain the call before transferring using the transfer softkey. A Blind Transfer immediately connects the caller to the dialed number without confirming availability. This is faster but carries the risk of transferring to an unavailable party;
The transfer process is initiated via dedicated softkeys on the phone’s display. Administrators can configure transfer settings to control access and functionality. Proper use of call transfer enhances communication efficiency and ensures callers reach the appropriate resource.
Call Hold & Retrieve
Call Hold & Retrieve functionality on the ShoreTel IP 230 enables you to temporarily pause an active call and later resume the conversation. Placing a call on hold is straightforward – simply press the ‘Hold’ softkey during an active call. The caller will typically hear music or a pre-configured message while on hold.
To Retrieve a held call, press the ‘Retrieve’ softkey. If multiple calls are on hold, you may need to select the specific call you wish to resume. This feature is crucial for managing multiple simultaneous conversations or attending to other tasks without disconnecting callers.
The ShoreTel system allows for both personal and shared hold. Personal hold applies only to your extension, while shared hold allows other users with appropriate permissions to retrieve your held calls. Proper utilization of Hold & Retrieve improves call management and customer service responsiveness.

Conference Calling
Conference Calling on the ShoreTel IP 230 allows you to connect with multiple parties simultaneously, facilitating group discussions and collaborative decision-making. To initiate a conference, first establish a call with the initial participant. Then, press the ‘Conf’ (Conference) softkey.
Next, dial the number of the next participant. Once connected, press ‘Conf’ again to add them to the conference. Repeat this process for each additional participant. The system supports a defined maximum number of participants per conference call, depending on system configuration.
During a conference, you can mute your line using the ‘Mute’ softkey, preventing others from hearing your background noise. You can also manage participants, potentially dropping individuals from the call if needed. The ShoreTel IP 230 provides a streamlined and efficient conference calling experience.
Voicemail Access and Management
Accessing your voicemail on the ShoreTel IP 230 is straightforward. Typically, a dedicated ‘Voicemail’ softkey is present on the phone’s display. Pressing this key initiates a connection to your voicemail box. You may be prompted to enter your voicemail password for security purposes.
Once connected, a menu system guides you through voicemail management options. You can listen to new messages, delete unwanted messages, and save important messages for future reference. The system usually provides visual indicators for new message counts.
Many ShoreTel systems offer visual voicemail integration, allowing you to view a list of voicemails directly on the phone’s display without listening to each one. This feature streamlines message management. You can also adjust voicemail settings, such as your greeting and notification preferences, through the system’s administrative interface.
Using the Headset Port

The ShoreTel IP 230 phone features a standard headset port, typically a 3.5mm jack, located on the side or bottom of the device. This allows for hands-free communication, enhancing productivity and comfort during extended calls. Connecting a headset is a simple plug-and-play process; insert the headset connector into the port.
Once connected, the phone automatically routes audio to the headset. You may need to adjust the volume using the phone’s volume control buttons to achieve optimal sound levels. Some headsets feature in-line controls for volume and mute functions, providing additional convenience.
Ensure the headset is compatible with the ShoreTel IP 230’s headset port standard. Using a compatible headset guarantees clear audio quality and full functionality. The headset port supports both monaural and stereo headsets, catering to individual preferences. Disconnecting the headset reverts audio back to the phone’s speaker and microphone.
Bluetooth Connectivity (if applicable)
Certain ShoreTel IP 230 models may support Bluetooth connectivity, enabling wireless connection to Bluetooth-enabled headsets or other audio devices. To initiate pairing, access the phone’s settings menu through the user interface. Navigate to the Bluetooth section and activate pairing mode. The phone will then become discoverable by nearby Bluetooth devices.
Select your headset from the list of available devices displayed on the phone’s screen. You may be prompted to enter a PIN code for authentication – typically “0000” or “1234”. Once paired, the headset will automatically connect to the phone whenever it’s within range.
Refer to the ShoreTel documentation specific to your IP 230 model to confirm Bluetooth compatibility and detailed pairing instructions. Bluetooth offers convenient hands-free operation, but audio quality can be affected by interference. Ensure a stable connection for optimal performance. A “Bluetooth” guide may be needed for pairing.
ShoreTel IP 230 and Mitel Integration
The ShoreTel IP 230 phone is specifically designed for seamless integration with Mitel IP phone systems, particularly following Mitel’s acquisition of ShoreTel. This integration ensures full functionality and compatibility across various models, including the 230, 115, and 565. Users benefit from a unified communications experience, leveraging features from both platforms.
Integration involves proper configuration within the Mitel system to recognize and provision the ShoreTel IP 230 phones. This typically includes assigning extensions, configuring call routing, and enabling features like voicemail and call transfer. Compatibility extends to core functionalities, allowing users to make and receive calls, access directories, and utilize advanced call handling options.
For optimal performance, ensure your Mitel system is updated to the latest software version supporting ShoreTel IP 230 integration. Refer to Mitel’s documentation for detailed configuration guides and troubleshooting steps. This synergy provides a robust and reliable communication solution.
Troubleshooting Common Issues
Encountering problems with your ShoreTel IP 230? Several common issues can arise. First, verify the network connection – ensure the phone is properly connected to the network and can obtain an IP address. If the display is blank, check the power adapter and cabling. For no dial tone, confirm correct provisioning within the ShoreTel system and verify the line registration.
Poor audio quality often stems from network congestion or headset issues. Try a different headset or check network bandwidth. If voicemail access fails, double-check your voicemail password and ensure the voicemail system is functioning correctly. Call forwarding problems usually indicate incorrect configuration within the phone’s settings or the ShoreTel server.
Consult the ShoreTel documentation or support resources for specific error codes. Restarting the phone can often resolve temporary glitches. If issues persist, contact your IT administrator or ShoreTel support for further assistance. Remember to document the problem and any steps taken before seeking help.
ShoreTel Enterprise Contact Center Compatibility
The ShoreTel IP 230 seamlessly integrates with the ShoreTel Enterprise Contact Center (ECC), enhancing call handling capabilities for businesses requiring robust contact center solutions. This integration allows agents to leverage ECC features directly from their IP 230 phones, streamlining workflows and improving customer service.
Key functionalities include Computer Telephony Integration (CTI), enabling screen pops with caller information, and automated call distribution (ACD) for efficient call routing. The IP 230 supports ECC’s reporting features, providing valuable insights into agent performance and call center metrics. Proper configuration within the ECC administration interface is crucial for successful integration.
Ensure the IP 230 is provisioned correctly with the necessary ECC settings. Compatibility relies on the ShoreTel system version and ECC release. Refer to ShoreTel’s official documentation for detailed compatibility matrices and configuration guides; This integration delivers a unified communications experience, boosting agent productivity and customer satisfaction.
IP Multimedia Subsystem (IMS) Protocol
The ShoreTel IP 230 leverages the IP Multimedia Subsystem (IMS) protocol, a foundational architecture for delivering rich communication services over IP networks. IMS enables the convergence of voice, video, and data, providing a flexible and scalable platform for modern communications.
Specifically, IMS handles call signaling, session management, and media control for the IP 230. It facilitates features like voice over IP (VoIP), video conferencing, and instant messaging. The protocol ensures interoperability with other IMS-compliant devices and networks, promoting a standardized communication environment.
Understanding IMS is crucial for advanced network configuration and troubleshooting. It allows administrators to optimize call quality and security. ShoreTel’s implementation of IMS adheres to industry standards, ensuring reliable and secure communication. Further technical details regarding IMS configuration can be found in ShoreTel’s advanced networking documentation.
MiVoice Connect Release 20.0 SP1 Compatibility

The ShoreTel IP 230 phone demonstrates compatibility with MiVoice Connect Release 20.0 SP1, version 23.30.4100.0, ensuring seamless integration within a Mitel-powered communication infrastructure. This compatibility guarantees access to the latest features and enhancements offered by the MiVoice Connect platform.
Specifically, this release incorporates changes to functions and capabilities, optimizing performance and user experience for IP 230 users. Administrators should review the release notes for detailed information regarding these modifications. Successful integration requires adherence to the specified version requirements.
Testing and validation have confirmed stable operation with MiVoice Connect 20.0 SP1, providing reliable voice communication and feature functionality. Users can expect consistent performance and access to advanced features like unified messaging and mobility solutions. Refer to Mitel’s documentation for detailed configuration guidelines and troubleshooting steps related to this compatibility.
















































































